We’re helping utility companies do customer satisfaction like never before

New customers receive one quarter free with 1-year contract.

We obtain and analyze customer insights each quarter, so you can improve customer relations and the customer value equation.

About the survey content

We collect key insights that measure every aspect of a customer’s experience with their utility. Surveys are sent quarterly, so you’ll be able to see trends and performance over time. We measure:

  • Net Promoter Score (NPS)

  • Reputation measures

  • Communications

  • Bill paying

  • Website feedback

  • Customer issues

Additionally, each survey is totally custom. Every business is unique, and it’s important that we ask the right questions so that you learn what’s important to your customers.

Lots of our utility customers like to track when and how their customers are paying their bills. Maybe you just revamped your online payment portal and want to see if people have taken to it!

Lots of our utility customers like to track when and how their customers are paying their bills. Maybe you just revamped your online payment portal and want to see if people have taken to it!

Net Promoter Score (shown) and Net Satisfaction Score are two of the most popular ways to get a concise, overall snapshot of your organization’s performance and see how it changes over time.

Net Promoter Score (shown) and Net Satisfaction Score are two of the most popular ways to get a concise, overall snapshot of your organization’s performance and see how it changes over time.

About the survey process

Our experienced market researchers work with you to design a survey that measures what’s important to your business. We then field your surveys by email, mail, or phone.

Then, we write a detailed report with deep analysis and recommendations. We’ll discuss your results with you, and are available to present to your employees or board of directors.

 
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Ready to learn more?

Feel free to drop us a line using the form to the right. We’ll let you know if we could be a good fit. No pressure and no obligation!